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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Taylor Fank

June 13, 2025

5  out of  5
rating by Taylor Fank
"Very informative, quick to respond, and answered any questions I had."
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Natasha Henry

June 12, 2025

5  out of  5
rating by Natasha Henry
"Choose James for your insurance! Super nice and understanding and easy to deal with!"
We responded:
"Thank you for the review, Natasha! I am delighted to hear that James has provided you with exceptional service. We strive to make a great and personable impression with each and every person who walks through our doors! -Lonnie"
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Angie Aalbers

June 12, 2025

5  out of  5
rating by Angie Aalbers
"⭐️⭐️⭐️⭐️⭐️ I’ve had an excellent experience with Lonnie Portner State Farm! Their customer service is outstanding—always friendly, responsive, and helpful. Filing a claim was straightforward, and everything was handled quickly and professionally. It’s rare to find a company that combines great coverage options with such reliable support. I truly feel valued as a customer. Highly recommend!"
We responded:
"Thank you so much for the review, Angie!! It's always a pleasure to work with you, and I am so glad that those feelings are reciprocated. Looking forward to many more years of helping you! -Lonnie"
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Tammy Panada

June 11, 2025

5  out of  5
rating by Tammy Panada
"Such friendly customer service."
We responded:
"Thank you for your kind words, Tammy! We’re so glad to hear that you experienced friendly customer service. Our team is dedicated to making sure every interaction is positive, and your feedback means a lot to us. -Lonnie"
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Brittnee Price

June 11, 2025

5  out of  5
rating by Brittnee Price
"Very easy to talk to and caring staff!"
We responded:
"Thank you for your wonderful review, Brittnee! We're so glad to hear that you found our staff easy to talk to and caring. We believe that open communication and a compassionate approach are key to providing great service. -Lonnie"
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Bryce Grober

June 9, 2025

5  out of  5
rating by Bryce Grober
"Always been great too help with questions and wonderful service. Lonnie and his staff always keep the customer first."
We responded:
"Thank you for your generous feedback, Bryce! We’re delighted to know that Lonnie and our team have been helpful in answering your questions and providing excellent service. Always a pleasure working with you! -Lonnie"
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jacob hunt (Vermilion)

June 9, 2025

5  out of  5
rating by jacob hunt (Vermilion)
"Saved me money. Good rates. Friendly service."
We responded:
"Thank you for your wonderful review, Jacob! We’re so glad to hear that we could save you money and provide you with great rates. Our team takes pride in delivering friendly service, and your feedback truly makes our efforts worthwhile. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! -Lonnie"
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Colby Lawson

June 9, 2025

5  out of  5
rating by Colby Lawson
"James Reeder has been great to work with for Life insurance and a great partner in building referral relationships for our home buyers insurance needs! Highly recommend James Reeder for your insurance needs!"
We responded:
"Thank you so much for your glowing review! We’re thrilled to hear that you had a great experience working with James. Building strong referral relationships is essential in our business, and it’s wonderful to know that James has been such a valuable partner. -Lonnie"
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Mikaya Rayl

June 6, 2025

5  out of  5
rating by Mikaya Rayl
"Very helpful, I recommend them to everyone I know!"
We responded:
"Thank you so much for your kind words and for recommending us to your friends and family, Mikaya! We’re thrilled to hear that you found our team helpful. Your support means the world to us, and we’re always here to assist you with any of your insurance needs. -Lonnie"
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Paxton Panada

June 6, 2025

5  out of  5
rating by Paxton Panada
"Cheyenne was so friendly and helpful, and willing to answer all of my questions!"
We responded:
"Thank you for taking the time to leave such a wonderful review, Paxton! We’re delighted to hear that Cheyenne provided you with friendly and helpful service. Our team is always here to answer your questions and ensure you have the best experience possible. -Lonnie"
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KALI SHOOK

June 6, 2025

5  out of  5
rating by KALI SHOOK
"Cheyenne and the team were able to get us great rates for our plethora of vehicles, as well as our camper and our home. It's always a pleasure working with them!"
We responded:
"Thank you so much for your fantastic review, Kali! We’re thrilled to hear that Cheyenne and the team were able to find you great rates for all your vehicles, camper, and home. It’s wonderful to know that you enjoy working with us as much as we enjoy working with you! If you ever need anything or have questions in the future, please don’t hesitate to reach out. We’re here to help! Thanks again for your support! -Lonnie"
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Jeffrey Dodd

June 6, 2025

5  out of  5
rating by Jeffrey Dodd
"Nothing but good experiences at State Farm.... Lorraine at the front desk is very personable and answers all my questions.... thank you State Farm!!!"
We responded:
"Thank you for your wonderful review, Jeff! We're so glad to hear that you've had good experiences with us at State Farm. Lorraine truly is a gem, and we're thrilled that she has provided you with personable service and answered all your questions. Your satisfaction means a lot to us! If you need anything in the future, don't hesitate to reach out. Thank you for choosing State Farm!"
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Judy Stevens

June 5, 2025

5  out of  5
rating by Judy Stevens
"Lorraine was able to save us $250 a year on our vehicle insurance after we sought comparisons Lonnie has been professional and courteous whenever we had questions Their response time is exceptional On a side note State Farm sponsors ALL my sports teams"
We responded:
"Thank you for your fantastic review, Judy! We're thrilled to hear that Lorraine was able to save you money on your auto insurance—saving our customers is always a priority for us. It’s great to know that Lonnie has provided you with professional and courteous service, and we appreciate your recognition of our quick response times. We’re also proud to support your sports teams! Thank you for choosing us!"
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Ron Wolfe

June 5, 2025

5  out of  5
rating by Ron Wolfe
"Great customer service. Freindly staff."
We responded:
"Thank you for your feedback! We're glad to hear that you experienced great customer service and found our staff friendly. We strive to create a welcoming environment for all our customers. If you need any assistance or have further questions, feel free to reach out. We look forward to serving you again! -Lonnie"
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Kristy Varner

June 5, 2025

5  out of  5
rating by Kristy Varner
"Love State Farm. They have helped me with my claims and even when i am car shopping for quotes before I buy a car Awesome for me. Every step of the way and my insurance agent Lorraine is one of the best. Do you have a question well She figures it out and gets back to rightaway. You couldn't ask for anything better.I would give them more than five stars if I could. Definitely staying with them."
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that you’ve had such a positive experience with our office and that Lorraine has provided you with outstanding service. It’s great to know that we could assist you throughout the claims process and while car shopping. Your satisfaction is our top priority, and your kind words motivate us to continue delivering the best service possible. We truly appreciate your loyalty and look forward to serving you for many more years to come! -Lonnie"
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Mitchell McCarter

June 5, 2025

5  out of  5
rating by Mitchell McCarter
"Lonnie and his team, Provides awesome customer service. And goes above and beyond for their customers. Out of all the agents I have worked with. I recommend Lonnie Portner and his team members. They made the claim process easy. And they were always available. Highly recommend reaching out to them. For your Insurance home auto life needs."
We responded:
"Thank you so much for your kind words, Mitchell, always a pleasure working with you! We're thrilled to hear that you have had such positive experiences with the team. Providing excellent customer service and making the claims process as smooth as possible is our top priority. Your recommendation means a lot to us! -Lonnie "
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Abdulmajeed Alzakari

April 21, 2025

5  out of  5
rating by Abdulmajeed Alzakari
"James was incredibly helpful, professional, and made the entire process smooth. Excellent service from start to finish!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Robin Lank

April 9, 2025

5  out of  5
rating by Robin Lank
"Excellent service, reliable and dependable!"
We responded:
"Thank you Robin!! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Robert Crowder

February 21, 2025

5  out of  5
rating by Robert Crowder
"Very nice on the phone. Saved me $200 over my previous insurance."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that our team was able to assist you and help you save on your insurance. We always strive to provide excellent service and support to our customers. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We appreciate your business! -Lonnie"
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Cathy Hiemstra

February 19, 2025

5  out of  5
rating by Cathy Hiemstra
"Great group of people!"
We responded:
"Thank you for your fantastic review! We're so glad to hear that you had a positive experience with our team. We take pride in our dedicated staff and their commitment to providing excellent service. We look forward to serving you again! -Lonnie"
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Kailee Cruse

January 7, 2025

5  out of  5
rating by Kailee Cruse
"Lorraine is my agent here and I absolutely adore her. She makes insurance quick, easy and understandable. She's always one email or phone call away, so kind and personable!"
We responded:
"Thank you so much for your amazing review! We’re thrilled to hear that Lorraine has made such a positive impact on your experience. She truly embodies our commitment to providing friendly and accessible service. We’ll be sure to pass along your kind words to her! If you ever need anything else, don’t hesitate to reach out. We’re here to help! -Lonnie"
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Deriane Deitrick

December 18, 2024

5  out of  5
rating by Deriane Deitrick
"Lorraine made sure I understood everything that was going on, kind, friendly and made switching to State Farm super easy!!"
We responded:
"Thank you, Deriane, for your review about our office and your experience with us, I am pleased to hear that it was a positive one! I am glad that we could help you understand all the information you needed, give us a call should you have any questions or concerns! - Lonnie"
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Chris McAleer

October 25, 2024

5  out of  5
rating by Chris McAleer
"Lorraine is super helpful and lets you know exactly what you need. Very helpful at answering any questions you may have!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lorraine was able to assist you and provide the information you needed. We strive to offer excellent service and support, and it’s great to know that our efforts are making a difference. If you have any more questions or need further assistance, feel free to reach out anytime! -Lonnie"
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teresa weiland

August 16, 2024

5  out of  5
rating by teresa weiland
"We have always had the best experience with Lonnie Portner. He always goes above & beyond. Anything we need, he’s there for us. I would very highly recommend Lonnie."
We responded:
"Thank you, Teresa, for your lovely feedback! I am pleased to hear that you have continuously been satisfied with our service and that we have always been able to help you. If you have any questions going forward, give us a call! - Lonnie"
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Brad Freese

July 29, 2024

5  out of  5
rating by Brad Freese
"Had a good experience with Lorraine!! Very knowledgeable, quick to respond, and personable!! Looking forward to working with her."
We responded:
"Hi Brad! Thank you for your comments on your experience with us! I am glad that Lorraine was able to give you the help you needed for your situation and gave you the answers you were looking for. If you have any questions or concerns, give us a call! - Lonnie"